Customer Terms and Conditions
Please read the following policy carefully. By registering for an account with Park Hill, you are agreeing to these terms and conditions.
Park Hill is a Wholesale Trade Only company. All customer accounts must possess and provide a copy of their state tax certificate to operate as a retailer. All new accounts will be reviewed and are subject to approval at Park Hill’s discretion. Orders will not be processed or shipped without tax documents on file.
Payments: MasterCard, Visa, American Express, Discover, pre-payment and Net 30 with approved credit are acceptable forms of payment. If prepaid, the order will not be released until the payment is fully received. Park Hill does not accept C.O.D. or Credit-Card-to-Follow as payments. Net 30 terms can be applied for after $2100 in paid invoices with Park Hill. To apply for terms, you must fill out a credit application and provide trade references that can be processed through Lyons Credit Services. If approved, the account will be noted as Net 30 for future
orders. A 2% late fee per month, subject to applicable state laws, will be applied to invoices not paid in full on the due date. Orders are subject to cancellation if credit application or payment information cannot be obtained by Park Hill after three attempts to contact the customer. Failure to pay in full within the terms and conditions of an invoice will result in the loss of any discount or promotion. A revised invoice will be issued at the full price if invoice is not paid in full on time. Park Hill reserves the right to revoke Net 30 terms if not adhered to by the customer.
Minimum Advertised Pricing (MAP) Policy: Park Hill enforces a Minimum Advertised Pricing or MAP policy. Furniture and other select items should be priced at 2 times whole sale cost. All other items should be priced at 2.25 times whole sale cost. You can obtain a detailed listing of MAP for all items by contacting your sales representative. Customers who do not adhere to our MAP policy will not be allowed to sell Park Hill items.
Order Confirmations: Customers will receive an order confirmation via email on all submitted orders. It is the customer’s responsibility to review the order for accuracy and report any discrepancies in product, quantity, shipping information, etc.
Order Minimums: There is no minimum amount for orders within the contiguous United Sates. International and non-contiguous state orders have a minimum of $1,200 and no backorders. Customs broker information will be required. Regular order values and freight charges apply if shipped to a location (freight forwarder) in the contiguous United States.
Shipping: The default shipment method is ground by Park Hill’s choice of carrier. Orders larger in size and/or weight may be delivered via common carrier. Freight will be charged to the customer according to the freight map. Freight rate is calculated on the original wholesale price.
Accessorial Fees: When a shipment requires an extra service such as residential delivery, inside delivery, delivery appointment, liftgate and/or has limited access, this must be noted on the order. Park Hill will not charge a fee for these services if they are properly requested. Any additional accessorial services not requested on the order, but later found to be necessary, will be charged to the customer accordingly.
Customer Order Pick-up: Please notate that you will be picking up upon placing your order. Call our Customer Care department 48 hours prior to pick-up so we can prepare your order. We suggest that you also call us when you are on the way to the warehouse to prevent delays.
Order Cancellations: Customers are encouraged to have a cancellation date on all orders. All orders and backorders are fulfilled upon the ship date and when product is available unless a cancellation date is noted. Cancellation requests should be made in writing and are not confirmed until Park Hill has acknowledged the cancellation in writing. If you do not receive a cancellation confirmation, your order is not cancelled. Orders that are already in the warehouse being fulfilled cannot be cancelled.
Backorders: It is our goal to ship all orders complete. However, if an item is back ordered, it will be shipped when it becomes available unless received by Park Hill past the requested cancellation date.
Damages and Claims: Please review our claim policy document.
Our Designs: Our items are handcrafted and will contain variations in finish, texture and color. These are not considered flaws or defects but characteristics of the piece.
We Protect Our Designs: All intellectual property rights in our designs are and will remain the property of Park Hill Collection. Our items may not be copied, reproduced, edited or used as inspiration for a derivative product. Any infringement of our rights will be viewed seriously and will result in legal action. Park Hill owns the rights to photography, logo and all intellectual property and it cannot be altered or modified without permission.
Questions or Inquiries: Please contact us toll-free at 1.888.603.3334 or via email at customercare@parkhillcollection.com. Office hours are Monday–Friday, 8am to 5pm CST.
